FAQ

Frequently Asked Questions

What does IKURUM sell?

IKURUM offers a curated selection of vases and home décor designed to bring character, warmth, and visual interest to everyday spaces.

Who operates IKURUM?

IKURUM is operated by:

Novus Commerce Inc
400 N MAIN AVE STE 206
SIOUX FALLS, SD 57104
United States

Will my vase look exactly like the photographs?

We aim to represent every product as accurately as reasonably possible.

However, appearance can vary slightly depending on lighting and screen settings. Products featuring handmade details, textured surfaces, reactive glazes, or naturally varied finishes may also have small differences between individual pieces.

What should I do if my vase arrives damaged?

Please contact customer service promptly and provide your order number along with clear photographs of the damaged item and its packaging.

We will review the issue and provide an appropriate resolution where applicable.

Can I return my order?

Eligible products may be requested for return within 30 days of delivery, subject to our Return & Refund Policy.

Please contact customer service before returning anything.

Where should I send a return?

Do not automatically return merchandise to the company address displayed on our website.

Contact customer service first. Approved returns will receive the appropriate return instructions.

Can I track my order?

When tracking is available, tracking information will generally be provided after your order has been dispatched.

How can I contact IKURUM?

Please use the contact information provided on our Contact Us page.

IKURUM is operated by Novus Commerce Inc, 400 N MAIN AVE STE 206, SIOUX FALLS, SD 57104, United States.