RETURN & REFUND POLICY

Return & Refund Policy

We want you to be satisfied with your purchase from IKURUM.

IKURUM is operated by Novus Commerce Inc, 400 N MAIN AVE STE 206, SIOUX FALLS, SD 57104, United States.

Eligible products may be requested for return within 30 days of delivery.

To be eligible for a return, an item should generally be:

Please contact our customer service team before returning any product.

Include your order number, the item you wish to return, and the reason for the return.

Once your return request has been reviewed, we will provide the appropriate return instructions.

Please do not automatically send returns to our company business address.

Unauthorized returns or products sent to an incorrect address may not be accepted or processed.

Please inspect your order after delivery.

If your vase or other home décor item arrives damaged, defective, or different from the item ordered, please contact us promptly.

Please provide:

Our customer service team will review your request and provide an appropriate resolution where applicable.

Once an eligible returned item has been received and inspected, we will notify you regarding your refund.

Approved refunds will generally be issued to the original payment method.

Please allow additional processing time for your bank, card issuer, or payment provider to post the refund.